Important: This Privacy Policy applies to all services on the Mirpur12 platform. By using the platform, you are considered to have accepted this policy.
Introduction & Commitment
Mirpur12 is a trusted online betting and gaming platform in Bangladesh. We believe protecting your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") clearly explains what data we collect, why we collect it, and how we keep it safe.
By registering or using our platform, you agree to the terms of this Privacy Policy. This policy is part of our Terms & Conditions This should be read alongside mirpur12's other policies. Together, they form the full agreement between Mirpur12 and you.
Mirpur12 adheres to international data protection standards and holds user privacy in the highest regard. We never collect unnecessary data without your consent.
What Information We Collect
Mirpur12-collects various types of information when you register an account and use our services. This information is necessary to provide our services, ensure security, and meet legal obligations.
| Data Type | Example | Why It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, NID number | Age Verification & KYC Process |
| Contact Information | Email, mobile number, address | Account Communication & Verification |
| Financial Information | BKash/Nagad number, bank account | Deposit & Withdrawal Process |
| Usage Information | Login time, betting history, game logs | Service Improvement & Fraud Prevention |
| Device Information | IP address, browser, operating system | Security & Technical Support |
We only collect information that is necessary. Collecting unnecessary or excessive data goes against our policy. You will always be informed before any data is collected.
How We Use the Information We Collect
Mirpur12 Your information is used only for specific, legitimate purposes. Each use case is clearly outlined below:
- To create, manage, and complete verification of your account.
- To process deposits, withdrawals, and other financial transactions.
- To fulfill KYC (Know Your Customer) and age verification requirements.
- To prevent fraud, money laundering, and unauthorized access.
- To provide customer support and resolve technical issues.
- To meet legal and regulatory obligations.
- To improve platform services and enhance your experience.
- To send you relevant offers and promotions, with your consent.
We never use your information beyond the purposes stated above. If we ever need to use it for a new purpose in the future, you will be notified in advance.
Cookies & Tracking Technologies
Mirpur12 Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your experience.
- Essential Cookies: Essential for maintaining login sessions and ensuring site security. Disabling these cookies will prevent the site from functioning properly.
- Analytics Cookies: Site usage statistics are collected to help improve our services. This data contains no personally identifiable information.
- Preference Cookies: Used to remember your language, theme, and other personal preferences.
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may limit certain features. Mirpur12 does not use third-party advertising cookies.
Security Measures
Mirpur12-uses industry-standard security technologies and processes to protect your data. Our security framework is outlined below:
- All data transfers are secured with 256-bit AES encryption and TLS 1.3.
- Passwords are stored using bcrypt hashing — they are never stored or readable in plain text.
- Two-factor authentication (2FA) is available to help secure your account.
- Automatic alerts are triggered for suspicious login attempts.
- Regular security audits and penetration tests are conducted.
- Data centers are secured with 24/7 physical and digital protection.
- Staff access to data is limited to a strict need-to-know basis.
That said, no digital system is 100% risk-free. You also play a role in keeping your account secure — use a strong password and never share it with anyone.
Data Retention Period
Mirpur12 How long your information is retained depends on the type of data and applicable legal requirements. We do not keep data beyond what is necessary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial & Tax Regulations |
| KYC Documents | 5 years | Anti-Money Laundering Law |
| Gaming Logs | 3 years | Dispute Resolution |
| Cookies Data | 30 Days – 1 Year | By Cookie Type |
Once the retention period expires, data is securely deleted or anonymized by removing all personally identifiable information.
Your Data Rights
Mirpur12As a member of mirpur12, you have the following rights over your personal data. Contact us to exercise any of these rights.
Right of Access
You can request a copy of your stored data at any time.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Restrict Processing
In specific cases, you can request that the processing of your data be restricted.
Right to Data Portability
You can export your data in a structured format.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise these rights support@mirpur12.com-. We typically respond within 30 days. Some requests may be limited due to legal obligations.
Minor Protection Policy
Mirpur12 Does not knowingly collect information from anyone under 18, and minors are not permitted to use the platform.
- Age verification is mandatory at registration — users under 18 are not eligible to register.
- If it is found that a minor has opened an account, the account will be immediately closed and all associated data will be deleted.
- If parents suspect their child is using the platform, please contact us immediately at support@mirpur12.com.
- We recommend using parental controls on your devices to keep your family safe.
To learn more about responsible gaming, visit our Responsible Gaming View the page.
Privacy Policy Changes
Mirpur12 This Privacy Policy may be updated from time to time due to business changes, new technologies, or legal requirements.
- A notification will be sent to your registered email before any significant changes take effect.
- The date of any changes will be noted at the top of the page under "Last Updated".
- Continued use of the platform after any policy changes will be considered acceptance of the updated policy.
- If you do not agree with the changes, you may request to close your account.
To view previous versions of this policy or for a history of changes, please contact customer support.
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to us through any of the channels below. Mirpur12The data protection team at mirpur12 will resolve your request as promptly as possible.
- Email: support@mirpur12.com — for all data protection-related requests.
- Live Chat: Available on the platform 24 hours a day, 7 days a week.
- Response Time: 2–4 hours for general inquiries; up to 30 days for data rights requests.
If you believe your data rights have been violated and our resolution is unsatisfactory, you may file a complaint with the relevant regulatory authority.